Before sending in your item(s), please contact the service team on +44 (0)208 965 8522 to book this in.
Avolites offer a range of servicing and repairs for all of your products. Turnaround times can vary between 7-14 business working days from the date we receive the product. The turnaround time is subject to the availability of parts and components.
Once we have received your product and applied diagnostics, we will then contact you with a service/repair quotation. We aim to complete your diagnostics within 5-7 working days of it being received (this may vary during busy periods).
The following form(s) will need to completed, printed and attached to your shipment or emailed to service@avolites.com
| Service-Booking-Sheet-PDF-Format | Service-Booking-Sheet-Word-Editable |
Shipping Address:
Avolites Service Centre, 184 Park Avenue, Park Royal, London, NW10 7XL
Note: You are responsible for arranging the delivery for your Avolites product.
*The product(s) must be shipped in a flight case (excluding accessories) or packaged in a sturdy inner and outer box using bubble wrap or foam wrapping. We cannot be held responsible for any damages incurred during transit.
*During service and repair, a ‘Full Erase’ recovery will be applied. Therefore, we recommend backing up all show files and custom personalities before sending in your product.
*An Inspection and service charge of £47.50 + VAT will be applied if you do not provide a completed service and return sheet and choose not to proceed with a console, server or dimmer repair.
*Discontinued product(s) (refer to the product support policy) are no longer serviced or repaired by Avolites. For any questions regarding your end-of-life product, please contact the sales team at +44 (0)208 965 8522 or sales@avolites.com.
*End of life products with limited support are subject to a higher service and repairs labour charge (see product support policy).
International:
Please visit https://www.avolites.com/find-a-distributor and contact your local or closest International Avolites Distributor/Support Team for servicing and repair.
