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Titan Troubleshooting


If you can't find a solution to your issue, please send an email to our Service Manager. When sending technical queries please include Serial Number & Software versions where appropriate as this may speed up diagnoses of problems.

FAQ 10034 - Tiger Touch DMX Card Firmware Update

These instructions relate to updating the DMX card firmware for Tiger Touch and Tiger Touch Pro consoles. The update is only required on these two product types and should not be performed on any other products. The update is to resolve an issue where the DMX stops outputting randomly after around 6 hours use of the console.

Please download the update using the following link.

DMX Firmware Update V6.1.23

Once you have inserted the USB stick please follow these steps.
 
1)      Shutdown the software from the Tools menu
2)      Open Explorer from the Tools menu
3)      Browse to the file UsbExpertSetupV6.2(23).msi

 

4)      Run the setup and follow the instructions carefully.
5)      Once the setup has completed it should prompt you to restart the console.
6)      After the console restarts it should prompt you in Health Check to update the firmware.
7)      Select Fix or open USB Expert from the Tools menu
8)      Select the Tab labelled “Service”
9)      Select “Auto Update”
10)   The update process should happen automatically and will take about 10min..

 

To verify that the firmware has updated successfully you can select the Dmx Panel (int USB Expert) and in the Info tab it should display the SoftwareVersion. This should read "Nov 6 2014".

 

FAQ 10033 - An error has been detected which is preventing start up.

FAQ 10032 - Tiger Touch Non Pro BIOS settings

FAQ 10031 - Titan One and Titan Mobile Fixing Dongle Not Found after Software Update

FAQ 10030 - How can I update my panel firmware?

FAQ 10029 - How can I test and replace the battery on my Avolites Borris motherboard?

FAQ 10028 - How can I format a 720k floppy disk for my antique console?

FAQ 10027 - How can I use theatre stack mode on a Tiger?

FAQ 10026 - Why has my DMX stopped?

FAQ 10025 - What PSU do I need?

FAQ 10024 - How and when do I use my Pearl Expert recovery disk?

FAQ 10023 - How do I load a show from a floppy disk on a Pearl Tiger?

FAQ 10022 - How do I move a show file from a USB stick to a floppy disk, so I can load into a Pearl 2004?

FAQ 10021 - How do I move several shows from floppy disks to a single USB pen?

FAQ 10020 - How do I move a show file from floppy disk to USB stick on a PC?

FAQ 10019 - My Rack Splitter is not working?

FAQ 10018 - My Truss Splitter is not working?

FAQ 10017 - How do I make a Visualiser MIDI cable?

FAQ 10016 - Can I run two or more chases simultaneously on the same fixture?

FAQ 10015 - How do I get new personality files programmed?

FAQ 10014 - My Program Panel occasionally looses power?

FAQ 10013 - What does the Avolites Button do?

FAQ 10012 - What is AVOS?

FAQ 10010 - Noisy Mains!

FAQ 10009 - Memory Related Problems

FAQ 10008 - VGA Related Problems!

FAQ 10007 - My floppy disk drive does not work?

On older desks, a modification to the disk drive may be necessary. This involves linking two pins on the disk drive as shown below.

If this link is NOT made some functions on the DISK MENU will not work :-

  • The "Format & Save" option will not function.
    However, the "Format" and the "Save" options will still function if they are executed separately.

Floppy links


Q. Will any computer floppy disk drive work on my desk?

A. The answer is yes, as long as you are using the latest software and AVOS.

Q. Why does the light on the floppy drive stay on when it's not being used?

A. On the latest version of the software the modification on the floppy drive is not required. If you want the light to turn off remove the modification in the drive.

Floppy Disk Drive (FDD) Repair & Maintenance
A regularly maintained FDD's will rarely cause any problems. The majority of problems that do occur on a FDD can be fixed easily.

 

 

What can go wrong with a FDD?

Problem
The most common problem occurs when the 34 way ribbon cable is removed from the FDD.
If this cable (connects the FDD to the Borris motherboard) is then plugged in backwards on the floppy drive, the drive will NOT work and the floppy drive LED light may stay on permanently.

Solution
Remove the cable from the back of the FDD and re-insert it correctly.

floppy disk drive


Problem
Spindle Motor or Electrical Circuit Burn Out - With age, the spindle motor and electrical circuits can burn out, but this doesn't happen very often. The most common cause for this is a dirty/dusty FDD.

Solution
Vacuuming in and around the FDD (when cleaning the console) will help to extend the life of your FDD.


Problem
FDD Read/Write Errors  - The read/write heads in the FDD can and do become dirty with time. Environmental conditions will add to this problem (dusty or smoky areas!).

Solution
Regular cleaning of the read/write heads with a commercially available FDD HEAD CLEANER.
These look just like a floppy disk on the outside, but inside the case is a special pad on which you put a couple of drops of a special cleaner fluid that comes with the kit. Always use the drops, as a dry pad can scratch the heads.
Additionally, replace the cleaner-disk as recommended on the package, or when the disk pad appears dirty.
Note that a dirty cleaner-disk can also scratch the heads.


Problem
FDD Read/Write Errors - Head Alignment
With age, the read/write heads can become moved out of alignment.
At first, you will notice that you can read/write to your floppy disk, but the disk can not be read on another consoles' FDD.
Eventually, the FDD will not read/write at all.

Solution
Replace the FDD.
Although the heads can be re-aligned with special equipment, the cost would outweigh the price of a inexpensive new FDD.

FAQ 10006 - I appear to have DMX related problems!

FAQ 10005 - My Graphics Tablet is malfunctioning?

1212 HR II Graphics Tablet.

1212 HR II Graphics Tablet - the old type.

On the 1212 HR II Graphic Tablet are three status LED's - these indicate the condition of the Tablet.

Power LED is lit when power is ON
Sense LED is lit when the stylus is in the working area and within the proximity
Status LED "Lights" when a button on the stylus is pressed

1212 HR III Graphics Tablet.

1212 HR III Graphics Tablet - the new type.

On the 1212 HR III Graphic Tablet are three status LED's - these indicate the condition of the Tablet.

Power LED flashes when the tablet has power but the pen is not within the working area.
Status LED is lit when the stylus is in the working area and within the proximity
Mode LED "Lights" when a button on the stylus is pressed

Troubleshooting

Before you confirm your tablet does not function properly and decide to send it back to AVOLITES for repair, please go through the following steps:
  • If the Power LED flashes when the stylus is in the working area, then it's very possible that the graphic tablet does not work properly
  • When the Power LED is on and the LED does not flash when the stylus is on the working area, then check and make sure all the connections are secure. If the breakdown is due to disconnection, switch off the desk and connect all the cables firmly and then restart the desk and the graphics tablet.
  • If for any reason the stylus has been unplugged while the graphics tablet is on, we strongly suggest that you press the key "RESET" in order to make it function properly.

Care & Cleaning

As with all electrical equipment, it is necessary to exercise care while handling and cleaning the graphic tablet. Please note the following :-
  • Avoid dropping or knocking the tablet or stylus.
  • To clean the tablet and its accessories, make sure the desk and graphics tablet is switched off.
  • Use a soft cloth lightly damped with water or a non-abrasive cleaner which does not harm plastic components.
  • Do not use chemicals or abrasive materials which may damage the surface.
  • Never immerse any part of the tablet or stylus in any liquid, as this will damage the circuitry inside.

FAQ 10004 - My keyboard does not work?

The QWERTY DIN socket is for connecting a standard PC keyboard.
This is used for entering legends to name memories, chases and palettes.
Before you confirm that your keyboard does not function properly, please note that you should always connect the keyboard to the desk before powering up the desk.

Note that for newer style keyboards, a PS/2 Style Keyboard Adaptor Cable is required - contact Avolites for further details.

FAQ 10003 - How do I link out the Grand Master Fader on a Pearl?

FAQ 10002 - How do I set the Program links?

FAQ 10001 - How do I perform a hardware WIPEALL?

FAQ 10001
How do I perform a hardware WIPEALL?

  1. Firstly, save any show data in the console onto a floppy disk.
    This is very important as any data in the console will be lost.
    You have been warned!!!
  2. Switch the console off
  3. Lift up the top panel on the console after undoing the screws.
  4. Locate the WipeAll link on the Borris motherboard (see photos below).
  5. Fit a jumper across the two pins and turn the console on.
  6. Wait until the console has properly initialised (about 10 seconds max) and then switch OFF the console.
  7. Replace the jumper onto one leg of the link, close the lid and tighten the screws by turning one-quarter turn clockwise.
  8. Power ON the desk and reload your show from your backup disks.

 

There is now an alternative method of performing a WIPEALL without having to open up the console. To do this you must be running the latest software on your console.
Click here to go to our Download site to check what the latest version for your console is.

This feature is available on Azure, Pearl and Sapphire consoles but is NOT yet implemented on the Diamond II and III's.

  1. Press and hold preset ADD buttons 21 and 30, then switch ON the desk. (Playback buttons 21 and 30 on the Azure)

  2. The desk will enter the AVOS menu (AVOS date must be June 2000 or later)

  3. Press 1 then hit ENTER to start and execute a wipeall.

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Tiger Touch BIOS Settings

Tiger Touch Non Pro

Select “Load Optimized Defaults” and enter
Set “Supervisor Password” to 68340
Set “User Password” to 68340
Enter the “Standard CMOS Features” Menu
Set the correct “Date and Time
Set “Drive A” to [none]
Set “Halt on” to [All, But Keyboard]
Enter the “Advanced BIOS Features” Menu
Set the “First Boot Device” to [Hard Disk]
Set the “Second Boot Device” to [Disabled]
Set the “Third Boot Device” to [Disabled]
Set “Swap Floppy Drive” to [Disabled]
Set “Boot Up Floppy Seek” to [Disabled]
Set “Boot Up NumLock Status” to [Off]
Enter the “
Advanced Chipset Settings” Menu
Set the “
Onchip VGA Control” to [Auto]
Set the “LCD Type” to [7]
Enter the
Integrated Peripherals” Menu, and
then enter the “Onboard Device” Menu.
Set the “USB Keyboard Support” to [Enabled]
Enter the “Integrated Peripheral” Menu, and
then enter the “Super IO Device” Menu.
Set the “PWRON After PWR-Fail” to [Former-Sts]

Press Escape, then F10 to Save to CMOS and Y followed by Enter

Tiger Touch Pro BIOS Settings

Tiger Touch Pro

BIOS settings as below (based on default loaded)

Under the Exit menu, select “Load Optimized Defaults” and press enter
Under the Security menu, set both the “Supervisor Password” and “User Password” to 68340
Enter the “Main” Menu, and set the correct “Date and Time
in  Main”, enter “Boot features”, and set the NumLock to “Off

In “Advanced” enter “System Agent (SA) Configuration” then select  Graphics Configuration” and Finally select “IGD Configuration” and set as follows:
IGD – Boot Type to LVDS
IGD – Secondary Boot Type to CRT
IGD – LCD Panel Type to 1280 x 800 LVDS Color Panel
Panel Color Depth to 18 Bit.

Enter the “Advanced” menu, and then enter the “South Bridge Configuration” menu.

Enter the “SB PCI Express Config” menu.

Enter the “PCI Express Port 1” menu, and change the “ASPM” setting to “Disabled”.

Go back to the “SB PCI Express Config” menu.

Enter the “PCI Express Port 2” menu, and change the “ASPM” setting to “Disabled”.

 

Enter the “Boot” Menu to change the hard disk Boot Priority Order as follows:
Set the [USB HDD] to 1
Set the [USB CD] to 2
Set the [ATA HDD0] to 3

Disable the other devices by selecting them and pressing Shift + 1
 

Enter the “Others” Menu, and then enter the “SIO Configuration” Menu.
Set the “Powerloss / Powercontrol” setting to [Always Off]

 

Go to the Exit menu. Select “Exit Saving Changes”, press Enter, then Y, then Enter.

Tiger Touch II BIOS Settings

Tiger Touch II

BIOS settings as below (based on default loaded)

Under the Exit menu, select “Load Optimized Defaults” and press enter
Under the Security menu, set both the “Supervisor Password” and “User Password” to 68340
Enter the “Main” Menu, and set the correct “Date and Time
in  Main”, enter “Boot features”, and set the NumLock to “Off

In “Advanced” enter “System Agent (SA) Configuration” then select “ Graphics Configuration” and Finally select “IGD Configuration” and set as follows:

IGD – Boot Type to LVDS
IGD – Secondary Boot Type to CRT
IGD – LCD Panel Type to 1366 x 768 LVDS Co
Panel Color Depth to 24 Bit.

Enter the “Advanced” menu, and then enter the “South Bridge Configuration” menu.

Enter the “SB PCI Express Config” menu.

Enter the “PCI Express Port 1” menu, and change the “ASPM” setting to “Disabled”.

Go back to the “SB PCI Express Config” menu.

Enter the “PCI Express Port 2” menu, and change the “ASPM” setting to “Disabled”.

Enter the “Boot” Menu to change the hard disk Boot Priority Order as follows:
Set the [USB HDD] to 1
Set the [USB CD] to 2
Set the [ATA HDD0] to 3

Disable the other devices by selecting them and pressing Shift + 1
 

Enter the “Others” Menu, and then enter the “SIO Configuration” Menu.
Set the “Powerloss / Powercontrol” setting to [Always Off]

Go to the Exit menu. Select “Exit Saving Changes”, press Enter, then Y, then Enter.

Pearl Expert BIOS Settings

Pearl Expert Non Pro

 

Select “Load Optimized Defaults” and enter

Set “Supervisor Password” to 68340

Set “User Password” to 68340

Enter the “Standard CMOS Features” Menu

Set the correct “Date and Time

Set “Drive A” to [none]

Set “Halt on” to [All, But Keyboard]

Enter the “Advanced BIOS Features” Menu

Set the “First Boot Device” to [Hard Disk]

Set the “Second Boot Device” to [Disabled]

Set the “Third Boot Device” to [Disabled]

Set the “Boot Other Device” to [Disabled]

Set “Swap Floppy Drive” to [Disabled]

Set “Boot Up Floppy Seek” to [Disabled]

Set “Boot Up NumLock Status” to [Off]

Enter the “Advanced Chipset Settings” Menu

Set the “Onchip VGA Control” to [Auto]

Set the “Boot Display” to CRT}

Set the “LCD Type” to [7]

Enter the “Integrated Peripherals” Menu, and

then enter the “Onboard Device” Menu.

Set the “USB Keyboard Support” to [Enabled]

Enter the “Integrated Peripheral” Menu, and

then enter the “Super IO Device” Menu.

Set the “PWRON After PWR-Fail” to [Former-Sts]

 

                Press Escape, then F10 to Save to CMOS and Y followed by Enter

Pearl Expert Pro BIOS Settings

Pearl Expert Pro

BIOS settings as below (based on default loaded)

  • Under the Exit menu, select “Load Optimized Defaults” and press enter
    Under the Security menu, set both the “Supervisor Password” and “User Password” to 68340
    Enter the “Main” Menu, and set the correct “Date and Time
    in  Main”, enter “Boot features”, and set the NumLock to “Off
  • In “Advanced” enter “System Agent (SA) Configuration” then select  Graphics Configuration” and Finally select “IGD Configuration” and set as follows:
    IGD – Boot Type to LVDS
    IGD – Secondary Boot Type to CRT
    IGD – LCD Panel Type to 1280 x 800 LVDS Color Panel
    Panel Color Depth to 18 Bit.
  • Enter the “Advanced” menu, and then enter the “South Bridge Configuration” menu.
  • Enter the “SB PCI Express Config” menu.
  • Enter the “PCI Express Port 1” menu, and change the “ASPM” setting to “Disabled”.
  • Go back to the “SB PCI Express Config” menu.
  • Enter the “PCI Express Port 2” menu, and change the “ASPM” setting to “Disabled”.
  • Enter the “Boot” Menu to change the hard disk Boot Priority Order as follows:
    Set the [USB HDD] to 1
    Set the [USB CD] to 2
    Set the [ATA HDD0] to 3
  • Disable the other devices by selecting them and pressing Shift + 1
  • Enter the “Others” Menu, and then enter the “SIO Configuration” Menu.
    Set the “Powerloss / Powercontrol” setting to [Always Off]
  • Go to the Exit menu. Select “Exit Saving Changes”, press Enter, then Y, then Enter.

Sapphire Touch BIOS Settings

Sapphire Touch

BIOS settings as below(based on default loaded)

Under the Exit menu, select “Load Optimized Defaults” and press enter
Under the Security menu, set both the “Supervisor Password” and “User Password” to 68340
Enter the “Main” Menu, and set the correct “Date and Time
Enter the “Boot” Menu to change the hard disk Boot Priority Order as follows:

Set the [USB HDD] to 1
Set the [USB CD] to 2
Set the [ATA HDD3] to 3

Disable the other devices by selecting them and pressing Shift + 1
Under Main Menu / Boot Features, set “NumLock Status” to [Off]

Enter the “Others” Menu, and then enter the “SIO Configuration” Menu.
Set the “Powerloss / Powercontrol” setting to [Always Off]

 

Enter the “Advanced” menu, and then enter the “South Bridge Configuration” menu.

Enter the “SB PCI Express Config” menu.

Enter the “PCI Express Port 1” menu, and change the “ASPM” setting to “Disabled”.

Go back to the “SB PCI Express Config” menu.

Enter the “PCI Express Port 2” menu, and change the “ASPM” setting to “Disabled”.

 

Go to the Exit menu. Select “Exit Saving Changes”, press Enter, then Y, then Enter.