Job Title Trainee Product Specialist – Support, Servicing and Training
Salary Circa. 23k (room for negotiation based on experience)
Working hours Full time
Contract type Permanent
Location Avolites, 184 Park Avenue, London, England, NW10 7XL
ABOUT US
Avolites is a World leading high-performance technology developer and manufacturer of leading state-of-the-art visual canvas (lighting control) consoles, media servers, networking products and dimmers for the entertainment industry; all designed, developed and hand built in London. Synonymous with quality, reliability and technical innovation, Avolites’ products are specifically designed to be as powerful yet intuitive as possible. The company’s products have been instrumental in the success of some of the biggest events in history and continue to be used on some of the biggest tours, stages, festivals, corporate events and cutting edge installs around the world.
Our company staff are highly motivated and closely bonded, with a keen interest in the products we design and manufacture. Avolites has been instrumental in the formation of the Live Entertainments industry and the evolution of some of the stunning visuals we see today. As we encounter a substantial period of growth, we are looking to hire likeminded individuals with a real passion for the industry who can be part of our exciting future and make their mark on an ever progressing and evolving industry. If you like working with people, have a customer centric attitude and enjoy a fast-paced, multi-disciplined environment. We want to hear from you.
We live and breathe our industry and that motivates us to continue innovating and pushing forward. Creative Visual Control is our contribution to captivating audiences around the world. “Inspiring audiences every day is more than just a job”.
JOB SUMMARY
Avolites has a brilliant opportunity, suitable for recent graduates or a technically experienced individuals who want to start their career in the Live Events industry by working in our customer facing department. You should have good communication skills and enjoy working with people. Electronic and IT-based technical aptitude are essential, and willingness to help solve problems over the telephone or in written communication. Your verbal and written communication skills will need to be excellent, and you will be comfortable with talking to small groups of people. You will need to be a naturally calm and positive person, even under pressure and importantly, will need to be a team player. The role cuts across a multitude of departments within the company, and is an excellent way for someone wanting to start off their career in the Live Events industry to find out what roles within the manufacturing environment they are most passionate about. This is an important role within the company, as you will be working in and with our Service, Support, Training and Sales departments, gaining experience and understanding our products, both hardware and software, to a significant depth.
KEY RESPONSIBILITIES
- Take calls and bookings of Avolites products for service, repairs, upgrades, support and training
- Assist in communication with customers until their support or service query is resolved
- Learn, assist and deliver in person Titan, Prism and Ai software training
- Assist in carrying out service and repair of Avolites consoles and dimmer racks
- Assist in the investigation and diagnose faults of Avolites products and carry out servicing, repairs, and upgrades
- Write summaries and reports of service or repair work performed to a high standard
- Liaise with other internal departments on common hardware and software queries
- Assist with giving professional technical support to customers and other departments within Avolites when necessary
- Assist in provide customer and distributor hardware support for the Avolites console and Dimmer range of products
- Assist in the inspection and prepare demo consoles or training or loan to customers
- Assist and instruct customers on equipment operational care and maintenance
- Assist in providing customers technical (hardware & software) support for the Avolites console range
- Assist or provide service, software training and support for distributors when necessary
- Assist with loading and unloading of vans of equipment when necessary
- Develop a high level of working knowledge of all Avolites products with a good understanding of all the products features and capabilities
- Assist in keep other support staff and relevant departments updated on current support cases
- Report and investigate counterfeit consoles
- Create and develop ideas to increase user knowledge of products and functions
- Keep up to date with Avolites software developments as they are being created
- Relay feedback from users to the relevant departments in an efficient manor
- Assist in the development and creation of training content
SKILLS AND QUALIFICATIONS
- Strong written and verbal communication skills
- Excellent problem-solving capabilities and the tenacity to work through complex challenges
- Thrive on interacting with people and working together to find solutions
- Dealing with or handling customers, empathy towards others to understand customer’s queries
- Good ability to tailor communication to the needs of different customers and audiences
- Ability to create clear and easy to understand technical documentation
- The ability to prioritise appropriately when balancing multiple tasks
- Good time management
- A strong understanding of electronics and electrical theory, networking (DMX theory and experience),
- The capacity to remain calm when working under pressure, both on the phone and in person
- A commitment to maintaining consistent high-quality outcomes
DESIRABLE EXTRAS
- Good IT skills and a level of comfort working with Windows operating systems
- Using emerging technologies e.g. Raspberry pie, PC repair, IOT
- A qualification in electronics, IT, or a related scientific field is advantageous
- Able to identify components on a printed circuit board and able to read and understand circuit diagrams
- Experience working or assisting in live productions
- Experience working with or using lighting control equipment, media equipment and digital content
- Experience of creating technical documentation (technical bulletins, how to guides etc)
- Full UK driving licence and experience driving medium sized vans
- A further or higher qualification in electronics, IT, or a related scientific field
APPLY FOR THIS JOB
For any queries about this vacancy please email your CV to careers@avolites.com
