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FAQs


I’m presented with ‘Dongle not found’. How do I resolve this?

Ensure the UPS panel is connected in USB expert Console (Tools > Control Panel > USB Expert Console). 
Consoles fitted with the LV677 motherboard, ensure the dinkey dongle is connected (blue USB dongle inside the console). 
For Titan One and Titan Mobile users, you will need to contact your local distributor. 

When I start Titan, the software is stuck on a grey screen with a pulsing console logo. How do I get past this?

Titan requires local Administrator privileges to run. Try right clicking on the Titan application shortcut and select ‘Run as Administrator’ or talk to the person responsible for your IT. 

When submitting a license request, I am presented with submission failed. How do I resolve this?

Submission failed will appear when multiple submissions have been made or the time and date on your machine is incorrect. Before submitting a token, ensure the time and date is correct and a previously used token file is not being uploaded. 

http://www.youtube.com/watch?v=Y6xuSzDkYYs&index=17&t=0s&list=PLqhrVZmIFjXYURky78EoWej4x5qezmnIQ

The time and date keeps changing on my console. How do I resolve this?

If the console is not storing the correct time and date, then you will need to replace the CMOS battery. 
Please contact your local Avolites distributor with the relevant part number. 
Titan Consoles: 11-03-0017 
Classic Consoles: 11-03-0006 

My Titan dongle is overheating/not working. What does this mean?

 If the dongle is within its 1 year warranty period, this can potentially be repaired or replaced (subject to inspection and no abuse can be attributed to the failure) Please contact support@avolites.com 

My Titan One dongle is flashing Orange (RX). How do I change this to flash Green (TX)?

In order to change the flashing orange light to green, you will need to assign/re-assign the DMX Output A to a DMX Line. 
To access DMX settings, you will need to press <System>, then press [DMX Settings]. You will then need to assign/re-assign DMX Output A (located under Available DMX Nodes – ExpertDmx) to an available Line. 

http://www.youtube.com/watch?v=w9cpVRdrwYg

My Titan One dongle is continuously flashing green and orange. How do I resolve this?

The intermittent flashing from green to orange indicates the dongle is in ‘Boot Mode’. 
To resolve this, start the USB Expert Console application located in the Avolites folder or type USB in the Windows start bar and select the USB Expert Console. 
In the USB Expert Console, select Tools > Acw Service > Start. 
Select DMX Panel 1 located in the Connected Panels window and click the Service tab. 
Press the Exit Boot button. The dongle will now flash either green or orange. 

http://www.youtube.com/watch?v=w9cpVRdrwYg

Why are my fixtures not responding when changing attributes in the programmer or when firing a playback?

Titan requires DMX output to be assigned in order to send DMX signal to Dimmers/fixtures. 
To assign DMX output, hold <Avo>, press <Disk> and select [DMX Settings]. 
For Physical DMX output, the DMXOutput (under ExpertDmx) nodes need to be assigned to the DMX Lines. 
Titan One user will need to ensure the dongle is flashing green. To access DMX settings, you will need to press <System>. 

 

http://www.youtube.com/watch?v=w9cpVRdrwYg

Why are the faders on my console not behaving as normal?

Console faders require regular maintenance due to the build-up of carbon. The cleaning solution required that we strongly recommend is DEOXIT FADER F5. 

If the problem persists, contact your local distributor. 

http://www.youtube.com/watch?v=RkCbBQ324fE

Why am I unable to find my fixture in the personality list?

The Titan Fixture Library is updated on a daily basis. You will need to ensure your consoles library is up to date. If the fixture does not appear after updating, a personality will need to be created. 
Personality requests must be submitted using the request form that is available on personalites.avolites.com 
Alternatively, you can create or modify a personality with the build in personality editor. 

How do I set/change my consoles IP Address?

In order to configure the IP address of the console, you will need to ensure the console is connected to another device via a network cable. Network settings can be accessed by holding <Avo> and then pressing <Disk>. 
‘No network interface found. Plug in a network cable to configure settings.’ Will be displayed if not connected properly to a network 
IP addresses will normally come in the format “w.x.y.z” where w, x, y and z are numbers between 0 and 255. 
Alternatively, you can assign an IP address by selecting 2.*.*.* or 10.*.*.* 

http://www.youtube.com/watch?v=6LhGoDAdPa4

How do I set up Art-Net?

  • If you are using more than the 4 physical universes on the console, or are using
  • Art-Net, you will need to go into System Mode. Once here, you need to setup Network Settings and DMX Settings.
Network Settings:
  • Once you have connected an ethernet cable to your console, go into Network Settings, and set your IP Address to be in the same range as the Art-Net device you are using. If you press either 2*** or 10***, then the console will automatically find a free IP address in that range for you.
DMX Settings:
  • Once you have setup the IP, then on the left of this screen you will see all available nodes (i.e DMX ports A-D, Broadcast Art-Net and any Art-Net devices that are on the network. On the right, you have the 12 lines of the console.
  • To attach a node to a line of the console, simply select the one you want on the left, and choose the line to attach it to on the right.

How do I connect my external monitor?

  • To connect the external screen once you’ve plugged in the VGA, go into System Mode and enter ‘Display Setup’. Here you can toggle the screen between ‘Connected/Disconnected’.
  • If you are having problems with windows not appearing when you try and open them, check whether the external screen is set to connected.

Why does my external display mirror the console display?

If you have connected an external monitor and the display settings are incorrect, then you can correct this by navigating to the Tools menu and selecting Control Panel. 

I am unable to view patched fixtures in the internal visualiser. How do I resolve this?

The visualiser will only display fixtures that are ‘Capture’ ready. To check whether a fixture is Capture ready, you can view this in the patch view or when choosing the fixture mode from the soft keys menu. 

If the fixtures patched are Capture ready and still do not appear, the following steps need to be applied: 
Press [Open Workspace Window], then press [Capture Visualiser Settings], select the ‘Show’ tab, then select ‘Wipe’ and confirm. 
If the fixture is not Capture ready, then you can submit a request for this to be created and added via:

http://personalities.avolites.com/

When I open the Capture Visualiser workspace, I am presented with the following ‘Capture Library Not Installed’. How do I resolve this?

Check the fixture library has been installed correctly. If you need to re-install this please visit personalities.avolites.com 
Also, please check your machines graphic cards are up to date and meet the minimum spec. requirements below: 

Why can’t I run Titan on my Pearl 2010?

  • The hardware that is in the Classic Pearl consoles is different to that in the Pearl Expert and Tiger Touch. The Classic Pearl software also has completely different file structure and personality files to Titan, so you cannot import a show built in Pearl Classic into Titan.

Do I need a touch wing for my Expert?

  • A lot of the new features of Titan can only be accessed via a screen, for example pixel mapping, the new patch screen, cue list displays, palette windows and the attribute control window.
  • You MUST have a screen of some kind connected to the console in order to upgrade the software, run a recovery, install the latest personality library, use Winamp etc.
  • A Touch Wing gives you instant touch access to all of the windows, plus shortcut buttons to windows, 10 dedicated macro buttons, window option buttons, an extra 3 encoders, plus a playback display for the roller page.
  • If you have a Touch Wing connected, you can then connect an extra touch screen if you wish as well.

I don’t have a personality for my LED Parcan, help!

  • Don’t worry! First, try updating the library. Next, we have 2 solutions for you if you can’t get hold of our lovely personality department – you can either use our inbuilt personality constructor software, or use one of the Generic files.
  • Personality Builder – on the Tiger Touch and Expert, if you go into the Toolbar options, and look in the Additional Programs Tab. Check out the Quick Start Guide under Help!
  • We also have a number of files for unknown and new fixtures under the Generic option in Manufacturers. There are all kinds of configurations of LED, Strobe, Scrollers and Haze machine options to choose from.
  • If it is a new fixture which isn’t yet in the library, please submit a request to the personality website so we can add it to the library!

Is there a colour picker on Titan?

  • There is a whole new way of controlling fixtures on Titan, not just a colour picker! Select and locate some fixtures, and then go into the workspace labelled ‘Fixture Attributes’, and have a look at the below…
  • If your fixtures are CMY or RGB, check out the colour mix. If you have CMY and RGB fixtures selected together, it works across both at once
  • If your fixture has shutters or keystone control, then you have visual blade control
  • If you have a fixture which uses CITP (Hippo/Arkaos/AI), then you will get the thumbnail images in here
  • If you click and hold on a percentage channel (i.e. strobe), you will get a pop-up slide bar to adjust the values
  • You can click channels in and out of the programmer in here – one click (blue) is in programmer, click again (grey) = out of programmer

What does Locate do?

  • Locate will put the selected fixtures to full intensity, no colour, no gobo, home position etc. However, it puts NO information into the programmer. If there is already information in the programmer, it will not take it out, only reset the value.

If I’ve changed something I didn’t want to, how do I turn it off again?

  • Using the attribute editor (under workspace Fixture Attributes), you can touch values in and out of the programmer from here – very useful for making spin palettes!

How do I Undo?

  • You can undo 20 steps in the programmer by holding the [Avo] key and pressing the [Back] button
  • You can also Redo these by holding [Avo] and pressing the [@] button

How do I save my show?

  • Press [Disk], under the [Save Show] option you can save to either the internal hard drive or to USB. The showfile can then be loaded into any other Titan console running the same or later version of software.

What’s the difference between a Shared and Normal palette?

  • A Shared Palette is a template for a fixture type, meaning if you save a colour for one fixture, all other fixtures of the same type can also use that palette. As it only saves one value, Shared Palettes are useful for colours, gobos, strobe information, prism, and beam palettes.
  • A Normal Palette will only work for fixtures that are in the programmer when you save the palette. As it saves each fixtures individual value, it is most useful for position and split colour palettes.
  • When you Quick Record, the rule is:
  • If all the values for the same fixture type are the SAME, it will be shared (i.e. all spots in red)
  • If values for the same fixture type are DIFFERENT, it will be normal (i.e. half the spots in red, half in blue)

What’s the difference between Record by Channel, Fixture and Stage?

  • Record by Channel will only save values that you have actually changed into the cue. Remember, Locate does NOT put anything into the programmer.
  • So, locate and applying a red palette just saves the red colour information. You can double check what values are in the programmer by which channels are highlighted above the wheels.
  • Record by Fixture will record a snapshot of every fixture in the programmer, regardless of which values you have actually changed. So, if you locate some fixtures and apply a red colour palette, it saves full intensity, home position, no gobo, red colour, no strobe etc.
  • Record by Stage will record a snapshot of EVERYTHING above zero intensity, regardless of whether that information comes from playbacks or from the programmer. If you have a chase or shape running in a playback, it will not record this in.

Why does my Preset bank on my Expert flash when I’m in Record Mode?

  • In Titan, you can now use the Preset bank on the top of the console to record playbacks onto, giving you a live playback surface of 80 playbacks active at once!

How do I use Highlight?

  • Highlight lets you see fixtures one at a time without having to select each one manually and turn them on and off. With dimmers, highlight is full intensity and lowlight is 30%, with fixtures highlight is yellow and lowlight is blue.
  • To use highlight to make a position palette - select a group of fixtures, press ‘Locate’ and then ‘Highlight’. All fixtures will now be in yellow. Now press ‘+1’ or ‘-1’ and the current fixture will be in yellow, all the rest in blue. Move the fixture to where you want, then go to the next and repeat.
  • Pressing the ‘All’ button twice will then reselect all the fixtures. 
  • To change the default highlight values, set the state you want highlight to be (eg. white), then hold the ‘Avo’ key and press highlight, and set the mask to save as you would a palette.

What is Fixture Overlap?

  • Fixture overlap is also known as fanned delay times. It is a way of bringing in lights either one at a time, in pairs, or however you want, but just using one cue.
  • You must have a fade time and a fixture overlap value between 99% and 0% to see this effect – 100% is all fixtures move together.
  • By default, the order the fixtures move in will be the order you selected them in when you saved the cue, so to change this, select the option ‘Fixture Order’ in ‘Edit Times’. So if you have a truss of 6 fixtures, and want to move from the outsides in, set the outside fixtures both to step 1, the next fixtures in to step 2, then the middle ones to step 3.
  • Try doing this with a 2 step colour or position chase!

What is a Macro?

  • A Macro on an Avolites console is a way of recording a series of button presses into one button, to make your life easier!
  • They can be recorded either in real time or full speed, and be saved into any macro button or any touch window.
  • The hardware Macro buttons can also be used as executors, so can be used as flash buttons, cues, chases, cue lists, shapes etc.

How many universes does Titan support?

  • Avolites offers a minimum of 4 physical DMX XLR-5 connectors on the Titan mobile and larger consoles.
  • Titan supports up to 16 universes over ArtNet or streaming ACN offering a total of 8192 console channels.
  • Titan Net Processor offers up to 64 universes, totalling 32,768 system channels.

How do I control cells in a fixture?

  • If you have a multicell fixture, for example a Pixelline 1044 or a Robe 600 LED Wash, then when you select the fixture and colour mix it, it changes all the cells together. In the attribute editor, you will see tabs for each cell, so if you select Cell 1, you only change the colour on cell 1.
  • You can save palettes of these cells, but if each cell has a different colour, be aware that it will save as a Normal Palette, so if you want to be able to apply it to all of your multicell fixtures, then set them all up when you save the palette.

How do I run a shape over all the cells in my Sunstrip?

  • If you have a multicell fixture, for example a Pixelline 1044 or a Robe 600 LED Wash, when you select a shape from the Shape Generator menu, it will prompt you as to whether you want to run it across Super Fixture or Sub Fixtures.
  • Super fixture will treat the whole fixture as one, whereas the Sub Fixture option will run the shape across each cell of the fixture individually.

How do I Lock my desk?

  • Hold the [Avo] button and choose [Lock] on softkey A, and enter a 4 digit code

What can I use Pixelmapping on?

  • You can use Pixelmapping to run effects over anything that has either colour mixing (RGB or CMY) or dimmer capabilities – so you can use it on anything from a wall of parcans, to a moving light rig, to 12 LED parcans uplighting a cathedral!
  • All you need to do is make a group of the fixtures you want to map, then lay them out as they are arranged in real space. Once you’ve done this, you can create custom colour effects really easily using the inbuilt vectors, text, import jpegs or create your own using the scribble tool.

What kind of MIDI does Titan work with?

  • You can make use of both MIDI Notes and MIDI Timecode with Titan.
  • MIDI Timecode – you can timecode any or all of your cue lists to be triggered remotely by MIDI Timecode
  • MIDI Notes – You can set a MIDI Note to trigger anything on the console – a button, a palette, a cue, whatever you like!
  • The MIDI Note can also be velocity sensitive – so if you have a Note on a keyboard set to fire a fader on the console, then the amount and speed you depress the note relates to how the cue is fired.

Why don’t I have access to Theatre Stack on my Tiger?

  • Check what the jumpers internally are set to in the console. The default is to have Theatre Stack set to be on the Tiger Wing. A quick way to check is to enter Theatre Stack Mode, and see if playback 7 is flashing when the fader is down. This indicated the Master Fader is down. If the LED doesn’t flash, it means that the jumpers are set to be on the wing.

How do I reuse my showfile when touring?

  • Taking a show to different venues is very easy with the help of Fixture Exchange and copying fixtures. Let’s say your first venue has 12 Mac 2000 washes, and the next venue has 20 Robe LED 600 Washes. If you have programmed up your show using palettes, then you can simply exchange the Mac 2000s for the 600s, and then copy them to get the extra 4. All your palettes, cues, cue lists etc will be updated, and the copied fixtures will go into all the same cues as the one you copied it from.
  • To exchange, simply choose the new fixture, and press the same handles that the Mac 2000s are already patched to, and choose ‘Exchange Fixture’.
  • To copy, simply choose ‘Copy’, and choose the fixture you want to copy and choose a new handle. You will then need to give it a DMX Address.

Tips for Fixture Exchange and Copying Fixtures

  • Always program your show up using palettes, because then when you update your show, any changes you make to the palettes will then link through to your cues
  • Always save your show before exchanging it – then you can go back to it if you need to!
  • Always park your fixtures first before exchanging them – it means you don’t have any DMX address conflicts and if you are using less fixtures, you won’t get the fixtures you’re not using potentially conflicting with the in-house fixtures
  • When you need to both copy AND exchange, exchange first, and then copy the exchanged fixtures.

ADVANCED TIPS FOR PREPROGRAMMED SHOWS

  • Keep a Master copy (unexchanged) of your show
  • If you are going from fixtures with CMY to colour wheel, when you go back to CMY fixtures then reload the CMY show and exchange it, otherwise you will need to reprogram the CMY values

I want to connect an external touch screen monitor, how can I check to see whether it is compatible?

We advise using Windows Touch compatible monitors to avoid driver issues. 
For Titan Mobile and Titan One you can connect any external displays your computer will support. 

How do I use an external display with the console?

For extra workspace you can connect another display to the (see rear of console) DVI-D or VGA port(s). 
An external display is disabled by default and will show a 'disabled' message. To enable, switch to System mode and select [Display Setup] then press [External Display Disconnected]. The option will change to [External Display Connected] and the display will be enabled. 
The Sapphire Touch can have two external displays, all other consoles can have one. However, there is a restriction on the graphics card where both external monitors have to be the same resolution. We strongly recommend using two monitors that are the same. 

How can I move my show file(s) to another computer or console?

All show files created within Titan (with the same version or version below) can be opened, edited and saved across all consoles running Titan. You can also copy and move show files across different consoles. This can be done by saving the show to a removable USB pen drive. 
To save your current show: 
1. Press the <Disk> button. 
2. Press [Save Show]. 
3. If you have a USB drive connected, use the soft keys to select whether to save on 
4. [Removable Disk] or [Internal hard drive]. 

Can I load a show file from a newer version of Titan into an older version?

Show files are forward compatible only. Please ensure you are not trying to open a show file created in the latest version of Titan in a previous. If you have custom personalities in your show, make sure you keep a copy of these. 

I have two separate show files, is it possible to combine both shows together?

The show import feature allows users to import elements of a show into a new or existing show. This is extremely useful for fixture mapping, adding playbacks, colour and positions palettes. 
Press <Disk>, then press [Import Show]. You will now be able to select the show file you wish to import. 

http://www.youtube.com/watch?v=RRlDJT0vAhE

How do I import custom or requested personalities?

If you have requested a personality to be built by the Avolites team then you can download the full fixture library and install this. 
*The confirmation email will indicate when the created personality will become available in the full fixture library* 
If you have created your own custom personality then you will need to save this to the following directory: 
For Titan One/Mobile users: My Documents > Titan > Personalities 
Titan Consoles: Tools menu > Folders > Data (D :) > Personalities 
A software restart will be required. 

How do I get into System?

The System menu is accessed by holding <Avo> and pressing <Disk>. For Titan One and Simulator you will need to press the <System> button. 
Some consoles are also fitted with a key switch or mode switch to select System mode. 
The options in this menu are separated from the other options on the console because you would normally only change them occasionally, or because they can have serious effects on the way the console works and you wouldn’t want to change them accidentally.